The starting challenge
Turn the fictional procedure below into a draft working guide.
For a standard enquiry, record the requested service, ask when it is needed and confirm where it will be delivered. A manager approves any price exception. The notes do not say who covers for the manager or where the guide is stored.
A useful redesign
Agree who owns the guide and how improvements will be reviewed before being shared.
Make the source visible, keep assumptions separate and agree who checks the result before it is used.
Where AI can help
Try this instruction with the fictional sample in a tool you are permitted to use.
Turn these fictional notes into a short working guide. Separate confirmed steps from missing information. Keep the price exception with the manager. Add a section of questions for the process owner. Do not make up policy or fill gaps silently.
The human responsibility
- Can a colleague follow it without guessing?
- Are exceptions and missing responsibilities visible?
- Is there a named human role to review and maintain it?
Evidence to gather
Ask another person to follow the guide and record ambiguity, corrections and rework.
Limits to keep in view
Use fictional or approved public information for this starter exercise. Do not upload confidential, personal or sensitive business information. Do not use the output to make high-stakes or regulated decisions.
Stop or change the approach if checking effort, errors or downstream effects outweigh its usefulness.